Refund policy
Returns
Due to the perishable nature of our products, we do not accept returns on coffee once it has been delivered.
However, your satisfaction is important to us. If there is an issue with your order, we’re here to help.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Include:
- Your order number
- A photo of the item(s) received
We will review your request and offer a replacement or refund where appropriate.
Refunds
If your request is approved:
- Refunds are issued to your original payment method
Please allow 5–10 business days for the refund to be completed.
Non-Refundable Items
We do not offer refunds or returns for:
- Opened or used products
- Change of mind
- Orders with incorrect details provided at checkout
Order Cancellations
Orders can be cancelled only if they have not yet been processed or shipped.
To request a cancellation, please contact us as soon as possible.
Contact
If you have any questions or concerns, please contact us:
📧 info@zavida.uk
📱 +971 58 945 6995
We’re committed to making sure you have a great experience with us.