FAQ
Frequently Asked Questions
Shipping & Delivery
Do you deliver across the UAE? Yes! We deliver to all Emirates including Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain.
How much does delivery cost? Free delivery on all orders over AED 150 across the UAE. Orders under AED 150 have a flat AED 20 delivery fee.
How long does delivery take? Orders are processed within 2 business days (excluding weekends and public holidays). Delivery is typically the next business day after dispatch. You'll receive a confirmation email once your order ships.
My package is marked as delivered but I haven't received it. Please check with your building security or neighbours first. If you still can't locate it, contact us at info@zavida.uk.
For full details, see our Shipping Policy.
About Zavida Coffee
Where is Zavida coffee made? All Zavida coffee is roasted and flavoured in Canada. Zavida has been crafting specialty coffee since 1984.
What kind of coffee beans do you use? Zavida uses 100% Arabica beans sourced from Central and South America, selected for their smooth, rich flavour profile.
Are your flavoured coffees made with artificial ingredients? No. Zavida uses only natural flavouring. No artificial colours or preservatives are added.
What is Swiss Water® Process decaf? Swiss Water® Process is a 100% chemical-free method of removing caffeine from coffee beans. It uses only pure spring water from British Columbia, Canada. The result is decaf coffee that tastes like real coffee — because it is.
Do you offer whole bean and ground coffee? Yes! Most of Zavida coffees are available as whole beans. Select varieties including our Swiss Water Process Decaf and Hazelnut Vanilla Decaf are also available in All Purpose Grind, suitable for drip machines, pour-over, and French press.
Which flavour should I try first? Zavida Hazelnut Vanilla is our all-time bestseller — it's the perfect starting point. If you love chocolate, try Bavarian Chocolate or Crème Brûlée. For something unique, Irish Cream (non-alcoholic) is a customer favourite.
Orders & Payment
What payment methods do you accept? We accept Visa, Mastercard, American Express, Discover, JCB, Google Pay, PayPal, and other major payment methods.
Can I change or cancel my order? Please contact us at info@zavida.uk as soon as possible. Once an order has been dispatched, we're unable to make changes.
Products & Storage
How should I store my coffee? Store your coffee in a cool, dry place away from direct sunlight. For best freshness, use an airtight container. We recommend consuming within 4–6 weeks of opening.
What is the shelf life of Zavida coffee? Unopened bags maintain peak freshness for up to 12 months from the roast date.
Returns & Refunds
Can I return coffee I've purchased? Due to the perishable nature of coffee, we do not accept returns on coffee beans once shipped. However, if there is an issue with quality or condition upon arrival, please reach out immediately.
My order arrived damaged — what do I do? Contact us at info@zavida.uk within 5 days of receiving your order. Provide your order number and a description of the issue. We will issue a refund or replacement for damaged or defective products.
I received the wrong item. Contact us and we'll cover the return shipping costs and send the correct product at no additional charge.
How long do refunds take? Once your case is approved, a credit will be applied to your original payment method within 7–14 business days. If you haven't received your refund after this period, check with your bank or credit card company, then contact us at info@zavida.uk.
For full details, see our Refund Policy.
Still have questions? Visit our Have a Question? page and we'll get back to you promptly.